Effective Date: 1 January 2026
Metcal Technologies (M) Sdn Bhd (“Metcal”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Statement explains how we collect, use, disclose, process, and safeguard your personal data when you visit or interact with www.metcal.com.my (the “Website”). By accessing or using our Website, you agree to this Privacy Statement.
1.Personal Data We Collect
We collect personal data when you use our Website, submit enquiries, request quotations, register for events, or communicate with us. This may include your name, company details, contact information, job title, and any information you provide when contacting us or requesting our services.
We also automatically collect certain technical information when you visit our Website, including your IP address, browser type, device information, pages visited, and time spent on pages. We use cookies and similar technologies to operate and improve our Website, and where required by law, we obtain consent for non-essential cookies.
Certain personal data may be required for us to respond to enquiries, provide requested information, and deliver our services. If you do not provide the necessary information, we may be unable to respond to your request.
2.How We Use Your Personal Data
We use your personal data to respond to enquiries, provide information about our calibration and related services, manage customer communications, improve website performance and user experience, conduct internal analysis and market research, manage events, and send service updates or promotional communications where you have provided consent.
3.Disclosure to Third Parties
We do not sell or trade your personal data. We may share personal data with trusted third parties for business operations, including IT service providers, website hosting providers, digital marketing platforms, and professional advisors where necessary. All third parties are required to process personal data only for authorized purposes and to protect it appropriately.
4.Cross-Border Transfers
As part of our operations, your personal data may be transferred to or processed in countries outside your country of residence. Where such transfers occur, we take reasonable steps to ensure that recipients provide a level of protection comparable to that required under applicable data protection laws and implement appropriate safeguards.
5.Data Retention
We retain personal data only as long as necessary to respond to enquiries, provide services, maintain business records, comply with legal and regulatory obligations, and resolve disputes. When personal data is no longer required, it will be securely deleted or anonymized.
6.Security of Personal Data
We implement appropriate technical and organizational measures, including secure servers, encryption where appropriate, and restricted internal access to protect personal data. However, no internet transmission or electronic storage is completely risk-free.
7.Your Rights
Depending on applicable law, you may have the right to access your personal data, correct inaccurate data, request deletion, withdraw consent, restrict processing, request data portability (where applicable), and object to certain processing activities. To exercise your rights, please contact us using the details below.
8.Children
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
9.Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.
10.Contact Information
Metcal Technologies (M) Sdn Bhd
marketing@metcal.com.my
This email serves as our designated contact point for privacy-related matters.